Arizona Department of Insurance

HCA Independent Review Organization Portal


This portal is only to be used by independent review organizations contracted by the Arizona Department of Insurance to submit information relative to health care appeals.

If you are with an insurance company that needs to submit or add to a health care appeal, use the Health Care Appeals Portal at

Submission Requirements

Make sure to include:

  • The health care appeal decision
  • The completed and signed HCA IRO Transmittal Form
  • For documents you attach that are other than the health care appeal decision or the HCA IRO Transmittal Form, categorize the document with the "Correspondence with IRO" Document Type (see Uploading Instructions Step 4).

File Requirements

Files must be in one of the following formats: Word (doc or docx), Excel (xls or xlsx), Adobe Acrobat (pdf), or one of the following graphic formats: jpg, jpeg, gif, tiff, png, or bmp. Do not combine files into a single ZIP file – this portal will allow you to upload multiple files at the same time.

Uploading Instructions

  1. Enter the insurer's NAIC number and click [Search]. Make sure the system displays the correct insurance company name for the filing you are submitting.
  2. Enter either the HCA Case number or the claim number pertaining to the case and click [Search]. The system should enter information in the field that you left blank.
  3. Scroll down and click the [+ Select Files] button. On the “File Upload” screen, you can drag and drop files from a directory on your computer/network or you can click the [Navigate to files] button, which will open a file explorer window that you can use to locate and select files to be uploaded. You can upload more than one file at a time. Files you selected to upload will be listed under the [+ Select Files] button.
  4. For each file, select the “Document Type” from the dropdown list.
  5. After entering information for all documents, click the [Submit] button.
  6. The system will present you a “Success!” report, which you should print and retain as documentation of your filing submission.

Appeal Case Identification


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Cannot submit the page until a valid NAIC/License number has been entered!